Support Strategies
| Log a Service Call (Icall) | Home Service Rates | Business Service Rates |
Our IT Support Strategies will enable your company, big or small to leverage a superior level of IT service our company is accustomed too, whilst saving you money.
Your company can literally save " thousands" on expensive IT overheads by outsourcing IT.
We manage Microsoft and Cisco certified networking specialists to all levels and provide you quick and managed solutions that will ensure system stability from then on. We can place a professional or professionals onsite for whatever period you nominate for whatever computer or network associated task.
We offer maintenance contracts on all computer related equipment, ranging from the everyday PC and printer, including laser printers, to networking equipment and servers. We also support network administration.
- All contracts are negotiable and are tailored to your specific need.
- All levels of service are warranted against defects in workmanship and replacement parts.
- Alternate maintenance schemes are available.
We all know that service is very important when it is needed in our office, and as with yours it is equally important.
We have certified hardware engineers trained at all levels in line with the wide spectrum of equipment available in the workplace.
Compaq, IBM, Hewlett Packard are a few more mainstream brands that we have accreditations for.
We will service your equipment at your workplace to the highest standard possible with a written Incident Report and a prescribed warranty, protecting you, against poor workmanship and poor quality non-genuine parts.
Our optional, Internet Call Logging System makes call logging over the Internet easy. All that is required is simple data entry regarding the details of the faulty unit.
Our team will instantly process the request and contact you ASAP to confirm details so as to despatch a technician at a time suitable for you.
Faults may also be logged over the telephone.
We have offices in regional areas for those hard to get areas where service is required.
As a further cost cutting initiative, we accept over the counter repairs at a discounted rate. Courier deliveries are welcome.
Our National Repair Centre (NRC) will accept any computer related electronic equipment for repair at highly competitive rates and quick turnaround times.
With our highly specialised equipment ranging from EPROM programmers to "Surface Mount" equipment and an array of diagnostic equipment, the repair of electronics equipment is made easy.
Our National Repair Centre address is:
Unit 20/10 Pioneer Ave, Thornleigh NSW, 2120 Australia.
Ph +61 2 9980 9744. Fax +61 2 9980 9788.
